Privacy Policy

At HOT HAVEN ("HOT HAVEN," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [myhothaven.com] (the "Site") and interact with our services. By accessing or using our Site, you consent to the collection, use, disclosure, and protection of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site.

Information We Collect

We may collect various types of information from you, including:

1.1 Personal Information: We may collect personal information that can identify you as an individual, such as your name, email address, phone number, shipping address, billing address, and payment information. We collect this information when you provide it to us voluntarily, such as when you create an account, place an order, or contact us for support.

1.2 Non-Personal Information: We may collect non-personal information about your interaction with our Site, such as your IP address, browser type, device information, operating system, and browsing behavior. This information is collected automatically through cookies, log files, and other tracking technologies.

Use of Information

We use the collected information for the following purposes:

2.1 To provide and improve our services: We use your information to process and fulfill your orders, communicate with you, provide customer support, and enhance your overall experience on our Site.

2.2 To personalize your experience: We may use your information to personalize and customize your interactions with our Site, including delivering tailored content and recommendations.

2.3 To send promotional communications: With your consent, we may send you marketing and promotional communications about our products, special offers, and events that may be of interest to you. You have the option to opt out of receiving these communications at any time.

2.4 To protect our rights and prevent fraud: We may use your information to enforce our terms and conditions, protect our rights, investigate and prevent fraud or other illegal activities, and comply with applicable laws and regulations.

Disclosure of Information

We may disclose your information in the following circumstances:

3.1 Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or providing services to you. These service providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

3.3 Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or use of your personal information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Your Choices

5.1 Account Information: You can review and update your account information by logging into your account on our Site. Please ensure that your account information is accurate and up to date.

5.2 Marketing Communications: You can opt out of receiving marketing and promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly. Please note that even if you opt out, we may still send you non-promotional communications related to your transactions or relationship with us.

5.3 Cookies: Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our Site.

Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page and indicate the effective date of the revision. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at Support@myhothaven.com.